This six-program series is available on one DVD, and focuses on critical thinking skills, such as how to properly respond to realistic but difficult workplace situations, and the “softer” skills such as communication and patient education. Learners will seek to utilize this and the Thomson Delmar Learning’s Skills and Procedures for Medical Assistants DVD Series to ensure that they are covering the “procedural/show me” approach and the “critical thinking/analytical” approach to working as a medical assistant in a medical office.

Product Benefits:

• Addresses the softer skills needed in the medical office environment, such as professionalism, ethics, and patient education
• Uses real medical assistants and educators
• Incorporates real world "testimonials" throughout for realistic and pertinent information
• Designed with a clean, modern look, sound, and feel which captures learners' interest and attention
• Includes many opportunities for critical thinking and interactivity