Administration
This Trainer’s Toolkit® details a simple process which takes an unpleasant situation and turns it into a positive interaction. Employees will learn how to quickly diffuse angry customers. Produced by Coastal.
- Perfecting listening skills
- Creating a customer service "rescue"
- Diffusing emotions of unhappy customers
The toolkit contains the video program, Customer Service: Difficult Customer ALERT, 50 employee handbooks, an expanded leader’s guide, and a laminated poster. Item #CUS003-VTK; 22 minutes;
